Getting started with Ledger.com/start (Ledger com ®)
This page explains the Ledger.com/start flow, common issues such as Ledger com ® not working, Unable to login Ledger com ®, recovery steps, 2FA reset, connection errors and where to find official help.
Quick setup
- Go to Ledger.com/start and choose your device model.
- Follow the on-screen setup to initialize your Ledger hardware wallet; write down your recovery phrase and keep it offline.
- Install the Ledger Live App and complete the device pairing. Official downloads: Ledger.com/start.
Troubleshooting common problems
- Ledger com ® not working: Clear cache, try a different browser or incognito mode, ensure your device firmware is up to date.
- Unable to login Ledger com ®: Check that you’re using Ledger Live or the official web flow and not entering your recovery phrase on any site. Ledger never asks for full recovery words on a website.
- Ledger com ® App not Working: Reinstall Ledger Live, verify OS permissions (macOS/Windows), and reconnect the device using an original USB cable.
- Error Connecting Ledger com ® Account: Restart Ledger Live, unlock the device, open the requested app (e.g., Bitcoin) on your device, then retry.
- Can't verify Ledger com ® / Error decline: Confirm the transaction on your hardware device. If you see unexpected decline messages, disconnect and review device firmware and app versions.
Recovery & 2FA
If you need to restore an account, use your 24/12-word recovery phrase only on a trusted Ledger device. For account access problems related to a Ledger.com ® account (web services), visit the official Help Center to reset passwords or 2FA: Ledger Help Center.
If you've lost 2FA access, follow the platform-specific 2FA recovery flow — Ledger Support pages provide step-by-step guides and contact options.
Frequently asked questions
1. Why is Ledger.com/start not loading?
Try another browser, disable extensions, update your browser, and verify your internet connection. If persistent, check Ledger status or the Help Center.
2. What to do if I can’t login to Ledger com ®?
Confirm you’re using official pages. Use Ledger Live for device management; never enter your recovery phrase on a website. Use password reset via the Help Center for web accounts.
3. How do I recover my wallet?
Use the recovery option on your Ledger hardware and input your recovery phrase directly on the device when prompted. Do not enter it on a computer or website.
4. How to reset 2FA for Ledger com ®?
Follow the account 2FA recovery instructions in the Help Center. You may need to provide identity verification or follow the platform’s fallback steps.
5. Why am I seeing "error decline" when confirming transactions?
Ensure the correct app is open on your Ledger device, firmware is current, and the transaction parameters match. If unsure, cancel and verify details before retrying.
6. Where can I get official help?
Visit the official support hub at support.ledger.com for guides, contact forms, and security best practices.
Conclusion
Ledger.com/start (Ledger com ®) is designed to make onboarding straightforward. For any issues—login failures, app errors, recovery or 2FA problems—use the official Help Center and follow hardware-first recovery steps. Always keep your recovery phrase offline and never share it.